Woodhatch, Reigate - The Local Government and Social Care Ombudsman
What is happening?
SURREY COUNTY COUNCIL
The Local Government and Social Care Ombudsman has issued a report following its investigation of a complaint about Surrey County Council. The complaint was about Education & Children’s Services. The Ombudsman found that there had been fault on the part of the Council, and this had caused injustice to the complainant.
Surrey County Council take the Ombudsman’s findings very seriously and apologises for any distress the family experienced, and has agreed to take action which the Ombudsman regards as providing a satisfactory remedy for the complaint. The Council must now consider the report and tell the Ombudsman within three months (or such longer period as the Ombudsman may agree) what it proposes to do.
Copies of the report will be available for public inspection during normal office hours at Quadrant Court, Woking, GU22 7QQ and at Woodhatch, Reigate, RH2 8EF for three weeks from 2 February 2024.
Anyone is entitled to take copies of the report or extracts from it. Copies will be supplied free of charge and requests for printed copies can also be sent to be.heard@surreycc.gov.uk.
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