PUBLIC SERVICES OMBUDSMAN (WALES) ACT 2019 DEDDF OMBWDSMON GWASANAETHAU CYHOEDDUS (CYMRU) 2019 Notice pursuant to s.24(3) of the above Act. Hysbysiad yn unol ag Adran24(3) y Ddeddf uchod.
What is happening?
The Public Services
Ombudsman for Wales has
investigated a
complaint and found
maladministration/service
failure by Trivallis and has
sent a report on the results
of their investigation to
Trivallis. The complaint
relates to how Trivallis
responded to reports of
damp and mould and a
broken boiler in one of its
properties. A copy of the
report will be available
on the Trivallis' website
https://trivallis.co.uk and
for inspection by the public
without charge during
normal office hours at
Ty Pennant, Mill Street,
Pontypridd, CF37 2SW for
a period of 3 weeks from
6 November 2025 and
anyone who wishes may
take a copy of this report or
make extracts therefrom.
Photocopies of the report
or parts thereof will be
provided on payment of 6
pence per sheet.
Date: 6 November 2025
Chief Executive
Mae Ombwdsmon
Gwasanaethau Cyhoeddus
Cymru wedi ymchwilio
i gŵyn a chanfod
camweinyddiaeth/
methiant gwasanaeth gan
Trivallis ac wedi anfon
adroddiad ar ganlyniadau
eu hymchwiliad at
Trivallis. Roedd y gŵyn yn
ymwneud â sut ymatebodd
Trivallis i adroddiadau am
leithder a llwydni a boeler
wedi torri yn un o'i eiddo.
Bydd copi o'r adroddiad
ar gael ar wefan Trivallis
https://cym.trivallis.co.uk/
a bydd ar gael i'r cyhoedd
ei archwilio am ddim yn
ystod oriau swyddfa arferol
yn Ty Pennant, Mill Street,
Pontypridd, CF37 2SW
am gyfnod o 3 wythnos o
6 Tachwedd 2025 a chaiff
unrhyw un sy'n dymuno
gwneud hynny gymryd copi
o'r adroddiad hwn neu nodi
dyfyniadau ohono. Bydd
llungopïau o'r adroddiad
neu rannau ohono yn cael
eu gwneud am 6 ceiniog
y daflen.
Dyddiad: 6 Tachwedd 2025
Prif Weithredwr
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