Penrhosgarnedd, Bangor - Public Services Ombudsman

PUBLIC SERVICES OMBUDSMAN (WALES) ACT 2019

Notice pursuant to s.24(3) of the above Act.

The Public Services Ombudsman for Wales has investigated a complaint and found service failure by Betsi Cadwaladr University Health Board and has sent a report on the results of their investigation to the Health Board. The complaint related to failures in care, poor record keeping and communication during an admission in 2022 for an adult patient with learning disabilities.

A copy of the report will be available on the website www.bcu.wales.nhs.uk and for inspection by the public without charge during normal office hours at the Executive Offices at Betsi Cadwaladr University Health Board, Ysbyty Gwynedd, Penrhosgarnedd, Bangor, Gwynedd, LL57 2PW for a period of three weeks from 10 July 2024 and anyone who wishes may take a copy of this report or make extracts therefrom. Photocopies of the report or parts thereof will be provided free of charge.

Carol Shillabeer, Chief Executive

DEDDF OMBWDSMON GWASANAETHAU CYHOEDDUS (CYMRU) 2019

Hysbysiad yn unol ag Adran 24(3) o’r Ddeddf uchod Mae Ombwdsmon Gwasanaethau Cyhoeddus Cymru wedi ymchwilio i gŵyn a chanfod methiant yng ngwasanaeth Bwrdd Iechyd Prifysgol Betsi Cadwaladr ac wedi anfon adroddiad ar ganlyniadau eu hymchwiliad i’r Bwrdd Iechyd. Roedd y gŵyn yn ymwneud â methiannau mewn gofal, trefniadau cadw cofnodion gwael a chyfathrebu gwael yn ystod derbyniad claf yn 2022 oedd yn oedolyn ag anableddau dysgu.

Bydd copi o’r adroddiad ar gael ar y wefan https://bipbc.gig.cymru/ ac i’w archwilio gan y cyhoedd yn ddi-dâl yn ystod oriau swyddfa arferol yn Swyddfeydd Gweithredol Bwrdd Iechyd Prifysgol Betsi Cadwaladr, Ysbyty Gwynedd, Penrhosgarnedd, Bangor, Gwynedd, LL57 2PW am gyfnod o dair wythnos o 10 Gorffennaf 2024 a chaiff unrhyw un sy’n dymuno, wneud copi o’r adroddiad hwn neu wneud dyfyniadau ohono. Darperir llungopïau o’r adroddiad neu rannau ohono yn rhad ac am ddim.

Carol Shillabeer, Prif Weithredwr